Frequently asked questions
When will my order arrive?
Orders typically arrive within 7-14 business days, depending on your location and the product. Some items may arrive sooner or slightly later (5-18 business days) depending on the supplier.
How do I track my order?
You will receive a tracking link by email once your order has shipped.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unwashed and in original condition.
Do you offer refunds?
Yes- refunds are sent to the original payment method once the returned item is received and inspected. Processing may take 3-7 business days.
How can I contact you?
You can reach us at Shopprimewear@outlook.com. We reply within 24-48 hours.
Note:
1. Asian sizes are 1 to 2 sizes smaller than European and American people. Choose the larger size if your size between two sizes. Please allow 2-3cm differences due to manual measurement. 2. Please check the size chart carefully before you buy the item, if you don't know how to choose size, please contact our customer service. 3.As you know, the different computers display colors differently, the color of the actual item may vary slightly from the following images.